Ivan Lay

Support Operations Manager | AI & Automation Leader

Accomplished Support Operations Manager with 12+ years of success enabling AI and automation in high-profile technical environments. Strategic leader recognized for mentoring teams, solving complex problems, and optimizing processes to deliver measurable capacity gains and exceptional customer experiences.

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A few things I’ve built

DiceWars JS Play → A browser port of Dice Wars, with a bot SDK and AI arena. Connections Sorter Open → A scratchpad for rearranging the NYT Connections grid before you guess. spec-to-ship GitHub ↗ A Claude Code plugin for turning a fuzzy idea into grabbable tickets.